Previous Support Articles

Welcome to the EvolvIT "Support Article Archive" page. Listed below you will find all of EvolvIT's support articles from the past to the present. Simply click on the link provided under each description to view the full article on a new page.


24/7 IT Support

In the current climate of a 24 hour economy, it is absolutely essential that your business IT systems are running all day - and all night. More employees are working from home, and this is great for a modern business as better flexibility for your staff means happier and more productive staff overall. With high speed data links becoming more affordable by the day it can now be seen as normal to be putting in a few hours in the evening...

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Working From Home

You may have noticed a lot of snow recently; in fact it probably stopped you getting to work. Not bad, but what is the cost to your business or employer?

With modern communications and cost effective network routers, having the option to allow your staff to work from home is no longer just for large businesses. If you run a small business server, you probably already have all the software and hardware to allow your users to work remotely. Setting up a VPN server is both simple and quick, and can allow given users access to your network securely from home...

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Tape Backups - The End?

Like most IT Support companies we are asked on a daily basis to make recommendations, tender for business and contracted to help out IT staff and businesses. We always go away and produce a report, with a break down of ideas, costs and time scales of implementation. Over the last twelve months a common theme has become very obvious in nearly every business we have walked into.

Tape Backups, Yes that small little system that is meant to protect your entire business should the worst happen and your private data is stolen or lost. What we find amazing is the advice most people are given regarding what their Tape system is going to do for them. 'Its amazingly fast' 'Backs up in only a few hours' 'Fits neatly in my bag' 'backups up automatically' are just a few very worrying terms we come across.

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IT Support: Going Green

It is hard to ignore, we are all producing too much CO2. It could be from inefficient electrical usage, car usage or simply quantity of waste sent to landfill. Being a business we have a larger CO2 footprint than most - and so we have implemented as many procedures as possible to reduce the impact EvolvIT has on our environment...

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IT Cost Saving: Outsourcing

In these turbulent times, with budget strings being tightened ever tighter, outsourcing is becoming a fast route to saving money on your IT expenditure.

Take a common example, a small to medium sized business that has a full time IT engineer employed on the payroll. A starting wage for this kind of professional is around £35k a year, generally more but we will be conservative for the comparison here. This person will also require holiday, will go sick, require pension contributions and will probably require a company car if you have multiple sites. Outsourcing reduces all of these outlays, and introduces a whole new range of benefits...

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VAT Change Issues

The change in VAT rate to 15% has caused problems for many websites, databases and software applications that have been developed with a hard coded 17.5% value for VAT calculations.

Ecommerce websites are most likely to be affected. It may be that each product page icludes VAT calculations, or maybe only the checkout stage is affected...

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AKC Database Unlocking

AKC Consulancies Ltd were a company that created a fundraising management database aimed at the charity sector. Unfortunately, in 2008, AKC unexpectedly went out of business leaving many charities with an unsupported fundraising system.

Each of these charities received a letter from AKC stating that they now own their AKC database. Unfortunately, the AKC database has security built in which will lock out the client on annual renewal date. This security needs to be removed, and no instructions were given explaining how to do this. The removal of this security is a service we are offering for £50+VAT...

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AKC Replacement

AKC Consulancies Ltd were a company that created a fundraising management database aimed at the charity sector. Unfortunately, in 2008, AKC unexpectedly went out of business leaving many charities with an unsupported fundraising system.

At EvolvIT we are working in conjunction with one of these charities to replace their AKC database with a modified version of our own database product OrganiseIT.

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FileMaker 11 Upgrade

Upgrading FileMaker has been made simpler with EvolvIT's automated system and constructed instructions. Please follow the link below to upgrade:

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Filemaker User Configuration

In order to update the display name within FileMaker so the FileMaker server can see which users are currently connected, please visit the link below for step by step instructions:

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